Everyday errands
Trips for shopping, the library, banks, and other everyday destinations.
LulaRoost · Non-Medical Transportation (NMT)
Roost Senior Rides
No app required. Sign up, then call us to book your ride.
Roost Senior Rides is LulaRoost’s phone-booked Non-Medical Transportation (NMT) service concept for older adults. Create an account online or ask support for help getting started. Then call the support desk whenever you need a ride.
Support-assisted booking is being connected to the Hub. Account registration or an inquiry does not reserve a ride until support verifies and confirms the booking.
Every journey counts
Everyday destinations, made easier
Transportation should help people stay involved in the routines and relationships they enjoy.
Family and social visits
Stay connected to loved ones, community events, and social gatherings.
Personal appointments
Transportation to appointments and routine activities. Drivers do not provide medical services.
Planned outings
Explore scheduled transportation for activities and trips that matter to you.
Simple, respectful, clear
How Roost Senior Rides is planned to work
- Plan the ride. Register online or ask our support team to help by phone. A profile picture and valid payment method are required.
- Call us to book. Support verifies the rider's identity and account, then records pickup, destination and ride time.
- The Hub dispatches. A verified support agent enters the ride in Operations, subject to valid payment authorization and driver availability.
- Receive text updates. With SMS consent, support texts verified pickup, trip, driver and vehicle details when available.
A secure support-assisted registration, profile-photo upload, payment setup, staff booking and text-delivery process is being finished. Never email or text payment-card numbers, account passwords or identity documents.
Information for families
Supporting independence, respecting choices
For older adults
Your ride, your destination, your plans. Our goal is to offer straightforward transportation without treating independence as an afterthought.
For family and caregivers
A family member may help with setup, but support must verify permission before discussing or changing the rider's account. Caregiver access will never mean unrestricted account access.
Know what to expect
What NMT means
Non-Medical Transportation means ordinary transportation—not ambulance service, emergency response, clinical care, medical supervision, or hands-on personal assistance. LulaRoost drivers are not presented as caregivers or medical attendants.
If a rider needs specialized wheelchair-accessible vehicles, lifting, transfers, or an attendant, please ask about availability and suitability before arranging transportation. Never assume those services are included.
In an emergency, call 911.
Frequently asked questions
Do I need to use an app?
No. Roost Senior uses telephone booking through the support desk after identity and account verification.
What information is required?
A verified rider profile, a profile picture, contact information and a valid payment method. Payments must be set up through a secure payment process, not by sharing a card number in email or text.
Will I get text messages?
Yes, when SMS consent is on file and the service is active. We plan to send reservation, pickup and verified driver and vehicle details to the registered phone number.
Is Roost Senior Rides accepting reservations?
Ride requests will be handled by phone once support booking is enabled and verified. Contact our support desk for current availability.
Can a family member book on someone's behalf?
Support must verify the rider's permission before an authorized family member or caregiver may act on their behalf.
Will drivers provide medical care or personal assistance?
No. This is Non-Medical Transportation. Drivers do not provide clinical care, personal transfers, medical monitoring, or emergency response.
Where will rides be available?
LulaRoost is planning service across Alabama with city activation controlled by Operations. Coverage and pickup availability must be confirmed when service opens.
Do I need to share medical information?
No. Please do not email diagnoses, treatment details, insurance information, medical history, or patient records. Only ordinary transportation details and any equipment relevant to access should be discussed through approved channels.
It is always our pleasure to serve you.
Get started without downloading an app
Create a rider profile, add your picture and secure payment method, then call LulaRoost support to arrange your ride when phone booking opens.
Create your account Contact support